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This course is offered for 1 professional development hour.

The following is required to receive your certificate of completion for        professional development hours (PDH). 

• Complete all the lessons in the course.
• Submit a short course evaluation form.
• No partial credit is offered for this course.

This course is being offered for .1 ASHA CEU

You have lifetime access.

Bondar Speech is dedicated to ensuring our courses and resources are accessible to all individuals, including participants with disabilities. If you require special accommodations, please email us at [email protected].

• We will acknowledge receipt of your request within 7 days.
• Requested accommodations will be provided within 14 days, whenever possible.

Your accessibility needs are our priority, and we are here to support you!

The course is easily accessible via the Kajabi online portal. You can also download the Kajabi app to watch on your mobile device.

At Bondar Speech, we strive to ensure that all customers are satisfied with our online educational content. However, we understand that situations may arise where a refund is appropriate. Below is our refund policy for on-demand courses with lifetime access:

1. Eligibility for Refund

   • A full refund will be provided if the customer has not accessed more than 10% of the course and submits a refund request within 14 days of purchase.

   • Refunds will not be granted if more than 10% of the course content has been accessed, as this reflects significant usage of the material.

2. Refund Request Process

   • Refund requests must be submitted via email to [email protected].

   • The request should include the customer’s full name, course name, purchase date, and the reason for the refund request.

3. Processing Time

   • Once a refund request is received, it will be reviewed within 5 business days.

   • If approved, the refund will be processed within 7 business days, and the customer will receive a confirmation email.

4. Special Circumstances

   • If a course is canceled by Bondar Speech before the customer has accessed it, a full refund will be provided automatically.

   • In the event of a technical issue that prevents access to the course, customers may be eligible for a partial or full refund, depending on the resolution of the issue.

By purchasing our on-demand courses, customers agree to this refund policy. We are committed to ensuring a positive experience and are happy to address any questions or concerns.

Bondar Speech is committed to delivering high-quality online educational content and maintaining a positive experience for all customers. We take customer feedback seriously and have established the following policy to address and resolve complaints regarding our on-demand courses with lifetime access:

1. Complaint Submission Process

   • Customers with complaints should contact us by email at [email protected] within 7 days of the issue occurring.

   • Complaints should include the customer’s full name, course name, purchase date, and a clear description of the issue.

2. Acknowledgment and Response Time

   • The CE administrative assistant aims to acknowledge all complaints within 2 business days of receipt.

   • The CE administrative assistant will provide a response or update within 5 business days from the initial acknowledgment.

3. Resolution Process

   • Technical Issues: If the complaint involves technical issues (such as access difficulties or content not loading), we will work to resolve these promptly. If we are unable to resolve the issue, we may offer alternative solutions, including access extensions or partial refunds, depending on the situation.

   • Content Concerns: If the complaint pertains to course content (such as errors, inaccuracies, or unmet expectations), a refund will be offered if the customer did not access more than 10% of the course.

4. Escalation

   • If a complaint is not resolved to the customer’s satisfaction, it may be escalated to the Director of Continuing Education (CE) for further review.

   • The customer will be notified within 2 business days if an escalation is in progress, along with a projected timeline for resolution.

5. Final Decision

   • Once a resolution has been reached, we will inform the customer of the final decision. This decision will be considered final unless new information or evidence is provided.

6. Continuous Improvement

   • All complaints are documented and reviewed periodically by the Professional Development Advisory Committee to help improve our course offerings and customer service experience.

7. Course Cancellations

   • If Bondar Speech cancels the course before the customer has had a chance to watch it, a full refund will be issued. Bondar Speech will contact the customer with information on receiving the refund.

By purchasing our on-demand course with lifetime access, customers agree to this complaint resolution policy. We value feedback and are committed to providing a supportive learning environment.